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Administrative Supervisor

April 25, 2026

Job Summary

$59,838 / year or higher DOQ + Full-Time County Benefits

Performs experienced work supervising the records support staff and the day-to-day operation and management of the records section and front office of the Police Department.

Responsibilities

• Provides effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing and assigning work and related activities.
• Maintains the Incident Based Reporting system (IBR); performs daily backups; creates, reviews and submits monthly files to Virginia State Police; reviews files and data entry by others for accuracy; retrieves information from the Virginia Criminal Information Network system (VCIN).
• Provides technical hands-on assistance to others, conducts extensive research for administrative and public reports; assists with accreditation; performs analysis; drafts reports and verifies data; communicates with government agencies, individuals, and other law enforcement agencies; ensures excellent customer service is provided to citizens and others who call, email, or visit the Police Department.
• Answers public information (FOIA) requests regarding police records; reviews and redacts documents, videos, photographs, etc. while ensuring compliance with all applicable laws and guidelines.
• Establishes and manages control and review procedures for records data/document handling, collection, imaging, scanning, storage, purging and destruction in compliance with the Library of Virginia retention schedule and all applicable laws.
• Responsible for ordering and maintaining the department’s office supplies.
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to an Associate’s degree supplemented by coursework in a business education program or office administration; considerable experience in administrative support work.
• Must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Must possess, or obtain within three (3) months of hire, a VCIN Level B certification from the Virginia State Police and Public Notary certification.
• Knowledge of operations, services, and activities of a law enforcement records management program; laws, principles, practices, and techniques of police records retention and disposition; budget development and management; business letter writing; basic report preparation; applicable laws and regulations; leadership techniques, principles and procedures to assign work, schedule, supervise, train and evaluate the work of assigned staff; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
• Skill in use of computer software, especially Microsoft Office Suite.
• Ability to make independent decisions in accordance with policies and procedures; learn and use specialized language and technical terms; work under pressure; prioritize, organize and perform work independently; operate general office equipment; establish priorities and organize activities; monitor daily development and progress of work performed and to modify or initiate corrective action; establish and maintain effective working relationships with employees and the public; deal with public relations problems courteously and tactfully.

Post Offer Requirements
• Background investigation including polygraph
• Credential check
• Credit check
• Drug screen
• Local, state, and national criminal/sex offender record check
• Fingerprint-based criminal history records inquiries to both the Central Criminal Records Exchange and the Federal Bureau of Investigations

Click here for full job description. Accepting applications until April 22, 2026. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email HR.Recruit@jamescitycountyva.gov.

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