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Configurations Technician-1

April 28, 2026

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

As a Configurations Technician, you will be part of our Modern Workspace Configuration Services Team and play a vital role in ensuring our clients receive a best-in-class endpoint imaging experience.

Our mission is to be the best and most collaborative, Technology and Services provider in the country. To that end, CDW has recruited some of the best technology minds and visionary performers working in industry today.

Join us and bring your considerable talent and desire to learn, experiment and succeed in an innovative, highly autonomous and entrepreneurial environment. Together, we can advance Modern Workspace Services and your career like nowhere else.

**What you’ll do

Responsibilities:**

Work onsite at CDW’s Configuration and Warehouse facility located within Mississauga
Support client orders requiring imaging, configuration asset tagging, kitting etc.
The ability to be detailed oriented and deliver quality work based on precision workmanship
Support a collaborative and sales-oriented team environment
Meet daily production targets as assigned by the Configurations Management Team
Flexibility and the ability to meet deadlines
Configuration and provisioning of endpoint devices utilizing current and future endpoint management technologies as required by clients
Responsible to follow documented procedures outlined in CDW’s Quality Management System
Deliver a productive and high-quality Configuration Service experience to all customer end users
Contribute to team innovation through ideas for process improvement and efficiency
Build and manage any required hardware images across supported PC Platforms
Develop, implement, and/or participate (in the creation/maintenance of) knowledge base articles and/or documentation for Configuration Services use, provide recommendations for improvements
Be available to work rotating schedules if needed, which may include evenings, weekends, and holidays. Advanced notice would be provided should the need arise
Maintain a positive and collaborative attitude with all coworkers and customers

Additional responsibilities:

Follow defined procedures to document all problems and solutions in the ITSM Platform (ServiceNow)
Participate in projects and other initiatives as requested by your supervisor
Build relationships with customers
Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation.

What you need to succeed Must-have

Exceptional customer service and interpersonal skills, with a focus on rapport-building
5+ years of Configuration Services or other End User Device Support operations experience
Experience using technology platforms such as SCCM, Intune, MDT, other forms of imaging technologies
Ability to clearly communicate in verbal and written formats
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a fast-paced environment
Experience working in a team-oriented, collaborative environment
Ability to get up to speed with the organization quickly
Ability to remain calm in a fast-paced work environment
Diligence to adhere with pre-defined Service Level Agreements
Ability to occasionally work outside regular business hours with advanced notice is required
Lift up to 50 lbs, with or without assistance, on occasion.
Lift up to 20 lbs, unassisted on a regular basis.

CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making.

You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application pr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...