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Contact Center Ride Success Agent - Fully Remote

June 17, 2026

Who We Are: Ride Health removes the transportation barriers that keep our most vulnerable populations from accessing health care. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patients unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes. Who Were Hiring: Here We Grow Again! Our Ride Success Agents handle all inbound calls from passengers, transportation providers, clients and may also assist with: Scheduling transportation needs for passengers and managed clients Transportation provider assistance calls Outbound calls... to passengers, managed client contacts, attending facilities Chat monitoring and response Ticket monitoring and response Our Ride Success Agents use our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Zendesk (task management) to successfully complete trip requests. This is a fully remote position where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people. Success in this position will require exceptional communication skills, creative problem solving and a commitment to meeting our quality standards and adherence to service level commitments. This is a full time position that may include weekend and evening hours, depending on the shift. Responsibilities: Willingness to work a full-time shift within the Eastern Time Zone. Below is a sampling of current shift availability. Communicate with Transportation Providers to schedule and recover rides with unique needs. Communicate with passengers and managed clients to schedule trips Monitor internal communications channels to identify and assist with escalated service opportunities. Monitor chats from passengers and managed clients to identify transportation needs and/or escalated service opportunities Shifts available beginning mid-November: Monday - Friday - 6am EST - 230pm EST Saturday - Wednesday - 10pm EST - 630am EST Monday - Friday - 9am EST - 530pm EST Monday - Friday - 10pm EST - 630am EST Saturday - Wednesday - 8am EST - 430pm EST Thursday - Monday - 8am EST - 430pm EST Saturday - Wednesday - 2pm EST - 1030pm EST Thursday - Monday - 2pm EST - 1030pm EST Shifts available beginning mid-December: Saturday - Wednesday - 10pm EST - 630am EST Saturday - Wednesday - 8am EST - 430pm EST Thursday - Monday - 6am EST - 230pm EST Monday - Friday - 2pm EST - 1030pm EST All shifts are subject to change based on business needs. NOTE: Candidates must have internet speed of 10 mbps and ability to hard-wire in via ethernet as needed Competencies: High School Diploma, or equivalent Contact center, call center, or tech support experience required Fluency with standard business tools, like Microsoft Office, Google Apps, and software-based telephone systems Attention to detail Excellent written and spoken communication skills Creativity and ability to think outside the box Willingness and ability to work on and support a remote team environment A sense of humor and positive attitude Competitive compensation $16 - $18 per hour plus a rich benefits offering Career advancement opportunities Fully remote - skip the commute Paid Time Off Medical, Dental, and Vision insurance - Employee coverage 100% company paid! Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility Need to add dependents? We help with that too TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody - all company provided Life insurance, short-term disability, long-term disability - again, all paid for by Ride Health 401k retirement savings plan with 4% fully vested employer match right out of the gate Fully paid parental leave after 6 months of employment And we're always looking to add more... PLEASE NOTE: Because of healthcare privacy regulations, candidates must reside in the United States to perform this job. Candidates must be permanently authorized to work in the United States. We are unable to provide sponsorship at this time. Ride Health complies with the United States Department of Homeland Security (U.S.Citizenship and Immigration Services) to verify the employment eligibility of all persons hired to work in the United States. The company will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. The company

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...