CSM Manager (Remote)

This a Full Remote job, the offer is available from: EMEA

Job Requisition ID #

26WD95736

Do you have a customer first mindset? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and overall experience and success of our customers?

If this sounds like you, we are looking for a manager to guide our Customer Success team to help Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. This is an exciting opportunity to influence our customers, and Autodesk’s success. 

 

You will report to the Director, Customer Success Management.

 

Responsibilities

  • You will manage a team of Customer Success Managers (CSM) for our AEC industry within the DACH & Netherlands area  
  • You will increase customer adoption and maturity by creating customer outcomes across a selected group of our Enterprise customers
  • You will enable the team to develop, execute and manage Customer Success Plans detailing efforts to achieve higher adoption and satisfaction aligned to customer business outcomes
  • You will establish direct relationships with customers developing greater customer engagement
  • You will facilitate change and promote innovation
  • You will create a purposeful environment where everybody can bring their authentic selves at work

 

Minimum Qualifications

  • You are experienced in managing customer-facing businesses in large enterprise accounts
  • You have strong business acumen
  • You have familiarity with the AECO industries and cloud, digital, SaaS technologies
  • You have knowledge of the DACH or Netherland market and its intricacies
  • You will travel up to 30% of the time both to onsite meetings with customers and to meetings with colleagues and customers to our offices
  • You are experienced in people management and enjoy engaging with your team and customers enabling them to grow and develop

 

Preferred Qualifications

  • You have empathy for customers and a passion for growth
  • You have a proven ability to influence and adapt to change
  • You are an enthusiastic and creative leader with the ability to inspire others
  • You have a deep understanding of value drivers in recurring revenue business models
  • You have a methodical and process-oriented mindset
  • You have excellent communication and presentation skills
  • You have a demonstrated desire for continuous learning and improvement

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

This offer from "Autodesk" has been enriched by Jobgether.com and got a 87% flex score.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...