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District Manager (Chicago)
About the Team
DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store, for Dashers to deliver. We're open early and close late - some sites even run 24/7!
About the Role
We're looking for a people-focused leader and experienced operations specialist to lead some of our DashMart facilities.
You're excited about this opportunity because you will…
- Lead: recruit, lead, coach & retain a high-performing team of Site Managers (6+ direct reports), Assistant Site Managers, Shift Leads, and Operations Associates (50+ indirect reports). As a leader, you are a culture carrier. The tone starts with you.
- Own: From first principles, you will spend most of your time physically onsite managing and overseeing the day-to-day operations of a high volume portfolio (approx 6-10 DashMart locations), ensuring all site processes run smoothly, efficiently and safely. Responsible for market metric performance (quality, storefront reliability, efficiency, and profitability) by identifying opportunities, and implementing growth plans to achieve goals.
- Strategize: by executing process improvement pilots & projects with cross-functional stakeholders to drive operational efficiencies while maintaining positive employee experience. Contribute to market expansion and scaling efforts by ensuring that sites execute against increased demand, operational best practices, and driving results against operational key metrics.
- Change Management: Own site-level culture and change management by leading adoption of operational best practices, activating team engagement, and channeling frontline insights to influence cross-functional decisions.
- Delight customers: Work cross-functionally with central teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.
We're excited about you because…
- You act like an owner. You do what it takes to support a 24/7 business committing to a flexible schedule aligned to being onsite regularly based on business needs, including non-traditional hours, weekends, and holidays.
- You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking
- You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
- You're analytical. You let data win arguments. You are a data-first problem solver with excellent Excel / data analysis skills.
- You're relentless. You do what it takes to win, no matter what
- You're a proven leader. You have led & managed teams of 15+ employees and/or multi-locations.
- 4 year college degree preferred or equivalent work experience.
- You have 7+ years' experience: In Operations, Retail/Warehouse Management, Strategy or related field
- You are within a reasonably commutable distance to a DashMart in the advertised location.
Bonus Points:
- Experience starting or scaling a successful startup.
- You have operational experience in logistics and/or Fulfillment Center/Warehousing.
- Prior experience in managing high volume operations and team members within various local labor market requirements
- You have multi-unit management experience
- You have built and trained high performing teams.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
