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Government Sales Support Representative - Remote Opportunity with Stryker, a Global Medical Technology Leader

June 17, 2026

Transforming Healthcare through Exceptional Customer Service and Sales Support

At Stryker, one of the world's leading medical technology companies, we're driven to make healthcare better alongside our customers globally. With innovative products and services across Medical and Surgical, Neurotechnology, Orthopaedics, and Spine, we impact over 130 million patients annually. We're proud to be recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Join our dynamic team as a Government Sales Support Representative and play a crucial role in delivering exceptional customer service and sales support.

About the Role

As a Government Sales Support Representative, you will be the liaison between internal Stryker customers and external government customers, providing critical sales support and ensuring seamless order management. This remote opportunity allows you to work flexibly while being part of a supportive team that is passionate about making a difference in healthcare.

Key Responsibilities

Act as the primary point of contact for government customers, addressing order-related inquiries, pricing, order credits, rebills, holds, scheduling, information updates, and shipping details.
Provide prompt, quality service and support to sales representatives, including government-facing quotes, order entry, order management, warranty replacements, and troubleshooting order inquiries.
Respond to and resolve issues raised by Account Managers, customers, distributors, and prime vendors per company and contract procedures.
Communicate effectively with cross-functional teams, including Account Managers, regional managers, IBP, Schedulers, AR, Service Parts, Marketing, Logistics, GCO, and CDGO.
Relay customer and sales force communication to internal teams regarding order management and scheduled delivery dates.
Follow a standardized order entry process to ensure 100% accuracy for all orders submitted via phone, email, and fax.
Process government customer orders, track shipment status, and update GSA sites.
Provide detailed product information and consistent pricing to customers through order entry or order-related inquiries.
Uphold order-related policies and guidelines, maintaining accurate records and filing orders and documentation.
Identify and record productivity issues or concerns to help root cause problems.
Foster teamwork and build relationships with fellow team members, leadership, and individuals across departments and divisions.
Assist the Government Customer Service Manager and Channel Associate with preparing government-facing sales quotes and orders.

Essential Qualifications

To succeed in this role, you should possess:

A High School Diploma or equivalent.
2+ years of relevant experience in customer service or a related field.

Preferred Qualifications

While not mandatory, having the following qualifications can enhance your candidacy:

A Bachelor's degree.
Formal customer service training.
Experience with WAWF, ERP, JDE, Oracle, or SAP systems.

Skills and Competencies

We're looking for individuals who are meticulous documenters, detail-oriented process improvers, data managers, and collaborative partners. You should be able to:

Maintain accurate documentation and reports.
Identify opportunities to simplify, standardize, and automate work processes.
Compile, organize, and consolidate large volumes of data and reports.
Build and leverage cross-functional relationships to drive continuous improvements.

Career Growth and Learning Benefits

At Stryker, we're committed to your professional growth and development. As a Government Sales Support Representative, you'll have opportunities to:

Develop your customer service and sales support skills.
Gain insights into the medical technology industry and government sales processes.
Collaborate with cross-functional teams to drive business outcomes.

Work Environment and Company Culture

Stryker offers a flexible and supportive work environment that values diversity and inclusion. As a remote employee, you'll enjoy:

A flexible schedule with an 8-hour shift between 7:00 AM and 6:00 PM ET, Monday to Friday.
A competitive salary ($21.05/hr. - $37.02/hr.) plus bonus eligibility and benefits.
A culture that promotes teamwork, innovation, and continuous learning.

Compensation and Benefits

Stryker offers a comprehensive benefits package, including:

12 paid holidays annually.
Health benefits, such as medical

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...