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[Hiring] Advertiser Support Associate @Amazon

May 8, 2026

Role Description

The Advertiser Support Operations team is seeking a detail-oriented Advertising Support Associate to join our team. In this role, you'll act as the primary interface between Amazon and our Advertisers, providing exceptional support and timely solutions. You'll provide prompt and accurate support on Advertiser contacts (Phone/Chat/Email) and resolve queries related to campaign setup, creative moderation, performance, delivery, reporting or any general questions related to their campaign or account. The ideal candidate is analytical, committed to meeting KPIs, and able to contribute to a positive team environment while ensuring advertiser satisfaction.

Empowers self-service Advertisers with timely and accurate assistance across chat, email, and phone channels.
Reviews and evaluates advertising content (text, image, video) to comply with Amazon ad policy guidelines.
Support Advertisers by providing feedback on rejected Ads based on policies/guidelines on Ads contents which might include negative, political, sexual images, text/product description, audio and videos.
Uses strong interpersonal skills to maintain professional, positive interactions with Advertisers, effectively managing difficult issues.
Demonstrates excellent time-management and judgment while utilizing departmental resources, tools, and procedures.
Proactively reports operational challenges and escalates issues to appropriate contacts.
Stays current with platform policies, industry trends, and regulatory requirements.
Collaborates with cross-functional teams to improve ad review processes and policies.
Consistently meets productivity, precision, and other operational metrics.
Identifies and reports trends in policy violations or emerging issues.
Contributes to a positive work environment, aiding teammates with difficult contacts as needed.
Be part of a high-impact, strategically important team and your work will directly support Amazon's fast-growing advertising business, which is crucial to the company's long-term success.
Play a key role in shaping the advertising experience for millions of Amazon customers and advertisers.
The ideal candidate must demonstrate strong logical aptitude, communication skills, attention to detail, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem-solving skills.
Provides proactive recommendations to improve the advertiser business/goals basis the campaign performance.

Qualifications

Experience communicating technical concepts and processes using clear, simple language and visuals.
6+ months of customer service experience.
6+ months of driving process improvements experience.
Excellent verbal and written communication skills - English, Japanese and Chinese (Mandarin).
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Bachelor Degree (Preferably B.Tech/B.Com).
Ability to guide and maintain conversations. Demonstrate active listening and strong interpersonal skills. Confidence in using probing questions to gain insights.
1-2 years of live medium (especially phones) experience in Digital Marketing/ Advertising Sales, Consultation, Contact Centre or ITES (Information Technology Enabled Services) industry.
An exceptional eye for detail, analytical and ability to solve problems given the fast-paced nature of our division, the aptitude to multi-task.
Confidence in the analysis of number-based reports and experience in MS Office (esp. Excel).
Quick Learner, actively seek to expand knowledge and develop expertise.
Global perspective and understanding of business concepts and objectives.
Proven ability to work productively and efficiently in an independent setting.
Strong prioritization and time management skills, with a high degree of flexibility.
Adheres to the provided schedule in a 24/7 environment including night shifts (rotational) and weekends, shifts are decided based on business requirement.
This is a Virtual Role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables.
Should have a stable internet connection with a minimum speed of 500 MBPS or better.
Should have access to mobile phone at all times from a reliable provider.

Preferred Qualifications

Speak, write, and read fluently in Japanese at a business level or above (N1+).
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support.
1-2 years of experience in live medium (especially phones) from Digital Marketing/ Advertising Sales, Consultation, Contact Centre or ITES (Information Technology Enabled Services) industry.
Passion for online advertising and a track record of delivering outstanding results.
Excellent data management skill. Demonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneously.

Company Description

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...