Virtual Mystery Shopper

About Meadow

Meadow is building AI-powered tools to help counter-serve restaurants run more efficiently. We replace traditional security cameras with smart vision systems that not only keep an eye on things but also provide real-time business insights—like spotting long lines that cause lost sales, identifying bottlenecks in the queue, tracking ingredient usage to reduce waste, detecting upsell attempts to boost revenue, and monitoring order accuracy to improve customer satisfaction. We present all of this information on a BI Dashboard that makes it easy for our customers to digest how their restaurants are operating. Our goal is to give restaurants the data they need to operate smarter, faster, and more profitably.

We are a seed-stage start-up. We already have five customers under contract, representing over 150 locations, with several more strong prospects in the pipeline. As we continue to grow, we’re focused on expanding our technology and demonstrating its impact not only in restaurants but also across other verticals—such as retail, convenience stores, and more.

Virtual Mystery Shopper

We’re seeking a detail-oriented and organized individual to support the audit of customer interactions at our client locations (e.g. Restaurants, Retail Locations, and Entertainment Venues). In this role, you’ll be responsible for reviewing camera footage showing customer and employee interactions, identifying whether specific actions take place as expected, identifying issues with cleanliness of the client locations, and most importantly creating documentation capturing your findings.

You’ll report to our Operations Manager—who oversees scheduling, logistics and creates the mystery shopper documents. As a Virtual Mystery Shopper, you’ll take ownership of creating detailed, customer-friendly summaries that highlights the performance of individual locations.

We’re a seed-stage company, which means our technical focus will shift as the business evolves. If you're excited about working across different AI domains, making pragmatic technical decisions, and building something that directly impacts real businesses, we’d love to hear from you.

Required Skills

Ability to follow and enhance SOPs around the documentation creation process

Strong attention to detail for accurate capture and annotation of camera footage

Familiarity with Google Docs and Google Slides to create structured documentation

Strong Written communication skills

Ability to work through tasks accurately and efficiently

Communicates clearly and proactively on progress

Responsibilities

Review camera footage of each customer location across different types of businesses

Review existing documentation, and create documentation similar to those

Ensure documentation has references and screenshots to camera footage as appropriate

Create written summaries of any notes particular to the location

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...