Gulfport - Chat Specific Customer Sales and Service Representative

At Concentrix we are fanatical about our staff and clients.   

We are tenacious in our pursuit of excellence and of high quality service.  

We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  

We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. 

Join us and BE the Difference for the world’s best brands!


Basic Qualifications


•A high energy, positive individual who takes ownership of customer interactions with a dedication to provide the right solutions for their product needs.


•Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


•Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration.


•Demonstrated ability to write in the local and regional languages as well as English.


•Excellent verbal communication skills, including clear, crisp speech.


•Excellent judgment and decision-making skills.


•Demonstrated ability to maintain a high level of customer service and to respond promptly and effectively to customer concerns or issues; experience using a CRM system logging customer queries.


•Familiarity and basic understanding of Apple products, Apple-based applications, procedures, and operating systems.


•Recognized local education qualification equivalent to a high school diploma, college degree preferred.


•Demonstrated ability to type at least twenty-five (25) words per minute. Supplier will validate each Advisor’s ability to type at least twenty-five (25) words per minute by a standardized typing test provided by the Supplier.


•Strong basic foundation using computer hardware and software.


•Experience providing sales and/or customer service in a previous role for 1-2 years.


•Good listening skills.


•High attention to detail.


KEY CHARACTERISTICS:

•Empathetic and Customer Focused


•Self Starters


•Ambitious


•Enthusiastic


•Confident


•Attention to Detail


•Proactive


•Multitask


•Mature enough to sustain through initial learning curve


•Experience in high-volume Contact Centers or Call Centers


•Communicate effectively and succinctly


•Deal with ambiguity effectively


•Ability to Problem Solve


•Ability to handle fast pace inbound Call Center environment.


•Product Sales Specialists should also possess prior sales experience, motivated by specific revenue goals and metrics accomplishment. 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...