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Sr Manager, Partner Success Specialists, AWS Specialist and Partner Organization

May 8, 2026

Description AWS is seeking an experienced and strategic Sr Manager to lead our Partner Success Specialists (PSS) team, a critical function within the AWS Specialists & Partners (ASP) organization. This role will manage a global team of Partner Success Specialists who leverage our partner network to drive measurable business value for customers.

As a post-sales leader, you will be responsible for ensuring partners successfully deliver customer outcomes, accelerate adoption of AWS services, and build referenceable success stories that demonstrate the power of Partner Led Customer Success (PLCS).

This is a unique opportunity to scale a new capability at AWS, creating and learning in an emerging space while driving a mindset shift across broader organizations. You will lead a distributed team across multiple geographies, driving discipline in pipeline management, executive engagement, and value realization while making critical judgment calls on complex partner and customer situations. The ideal candidate brings deep partner ecosystem experience, sales management expertise, and the ability to operate at the executive level with both partners and customers.

This leader must be comfortable leading a team that increasingly leverages AI to scale impact over time.

Key job responsibilities

Team Leadership & Development

Lead, coach, and develop a high-performing global team of Partner Success Specialists, fostering a culture of customer obsession, partner collaboration, and continuous learning
Conduct regular one-on-ones, performance reviews, and career development conversations to help team members grow their skills and advance their careers
Recruit, hire, and onboard top talent to scale the team as business needs evolve
Drive team engagement and retention through mentorship, recognition, and creating opportunities for professional growth
Enable the team to effectively leverage AI agents and automation to scale their impact and efficiency over time

Sales Management & Pipeline Discipline

Lead weekly pipeline calls to review partner and customer engagement opportunities, forecast outcomes, and identify risks and mitigation strategies
Establish clear goals, quotas, and success metrics for the team, ensuring alignment with broader ASP and AWS objectives
Implement and maintain rigorous pipeline hygiene practices, ensuring accurate forecasting and reporting on PLCS engagements
Analyze performance data and metrics to identify trends, optimize resource allocation, and drive continuous improvement

Partner & Customer Engagement

Build and maintain executive relationships with strategic partners, engaging at the C-suite level to build trust and drive long-term collaboration
Make judgment calls on complex partner or customer situations, providing guidance to PSS team members when conflicts or open questions arise
Collaborate with partners to co-create customer success strategies that deliver measurable business value and drive incremental AWS consumption
Build and maintain trusted relationships with partner leadership teams, understanding their business models and aligning on mutual success criteria

Value Realization & Customer Outcomes

Drive the primary success metric: number of partner led customer engagements that deliver measurable business value to customers
Provide feedback from partners and customer engagements to enable continuous improvement of PLCS assets and methodologies
Champion the creation of case studies and referenceable customers that showcase PLCS success stories
Track and report on incremental consumption and usage driven through PLCS engagements

Cross-Functional Collaboration

Partner with AWS account teams, including Account Managers (AMs) and Solutions Architects (SAs), to ensure alignment at the customer level and orchestrate resources to drive customer outcomes
Partner with AWS partner management teams, including Partner Development Managers (PDMs), Partner Solutions Architects (PSAs), and Partner Success Managers (PSMs), to ensure alignment at the partner practice level and enable smooth transitions once partner readiness on business is established
Collaborate with domain-level Customer Success teams to share insights and best practices
Work with marketing and communications teams to amplify partner success stories and build awareness of PLCS capabilities
Engage with AWS leadership to share insights, report on program performance, and advocate for resources and support

Innovation & Change Leadership

Embrace the ambiguity of building a new capability at AWS, demonstrating comfort with creating and learning in an emerging space
Drive a mindset shift across broader

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...